CALL CENTER NEWS: Ebusiness BPO Inc. becomes PCI COMPLIANT!

by: Silver Cepeda

Name a Call Center that has 400 to 600 seats and is PCI Compliant! Let me make  it a lit bit harder for you, it must be here in Cebu, Philppines. I think the second filter really made it really hard for anyone to give out an answer. Well, if you ask me about PCI Compliant companies in Cebu I would probably name the big players i.e Convergys, Stream, Teletech and Aegis. They are big but is more than 600 seats. Among the titans that were mentioned I think it's only Qualfon who has the least seats. This was the concept before today!

Scott Johnson, President and CEO of EBusiness BPO Inc entered the BPO Insdustry four years ago. He started with 7 agents. Now, he has almost 400 hundred agents. He dreamed of making a contact center that would be the WalMart for clients. A center that offers quality with an affordable per hour rate - just like WalMart. Knowing the man, I just knew that it would happen. His efforts paid off today - July 25th 2013!Ebusiness BPO Inc got its PCI Certification. It now ranks with the Big Boys in the industry managing to hold on to the identity of being the WalMart of the contact center. Dream come to true for Scott? I don't think so. It is his first step!


Let me give a short decription and history from wikepedia about PCI.

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.

Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually — by an external Qualified Security Assessor (QSA) that creates a Report on Compliance (ROC)[1] for organizations handling large volumes of transactions, or by Self-Assessment Questionnaire (SAQ) for companies handling smaller volume.

PCI DSS originally began as five different programs: Visa Card Information Security Program, MasterCard Site Data Protection, American Express Data Security Operating Policy, Discover Information and Compliance, and the JCB Data Security Program. Each company’s intentions were roughly similar: to create an additional level of protection for card issuers by ensuring that merchants meet minimum levels of security when they store, process and transmit cardholder data. The Payment Card Industry Security Standards Council (PCI SSC) was formed, and on 15 December 2004, these companies aligned their individual policies and released the Payment Card Industry Data Security Standard (PCI DSS).

In September 2006, the PCI standard was updated to version 1.1 to provide clarification and minor revisions to version 1.0.
Version 1.2 was released on October 1, 2008.[6] Version 1.1 "sunsetted" on December 31, 2008.[7] v1.2 did not change requirements, only enhanced clarity, improved flexibility, and addressed evolving risks/threats. In August 2009 the PCI SSC announced[8] the move from version 1.2 to version 1.2.1 for the purpose of making minor corrections designed to create more clarity and consistency among the standards and supporting documents.

source: http://en.wikipedia.org/wiki/Pci_Compliance

Ebusiness BPO Inc just changed the game in Cebu! The center will become the convergence of solution, quality and high end technology in an affordable package. With the PCI Compliance Certification in its belt Ebusiness can cater to big time players who needs to maintain its distinct high standard quality. It can also help small to medium size enterprises that needs call center solution. It will remain to its vision in being the WalMart of the contact center industry.

So the next time you're in need of a contact center think Ebusiness. High standards with affordable Global Business Solution!

Congratulations Ebusiness...